Client Service Agreement and Liability Waiver

Ember Leash Dog Training

Purpose of this Agreement

Ember Leash Dog Training provides professional dog training, behavior education, and individualized coaching using humane, positive reinforcement-based methods.

Training is a collaborative process requiring participation, consistency, and communication between the trainer and client. This agreement establishes expectations and responsibilities associated with receiving these services.

1. Client Participation and Responsibilities

The client understands that progress depends on factors including consistent practice, the dog's individual needs, and the client's participation.

The client agrees to make reasonable efforts to follow training recommendations, communicate concerns, and practice the skills discussed during appointments.

Ember Leash Dog Training may recommend adjustments to routines, equipment, management strategies, or environmental conditions to support the dog's welfare and learning.

2. Dog Health and Veterinary Care

The client confirms that, to the best of their knowledge, their dog is healthy enough to participate in the planned activities.

The client agrees to disclose known medical conditions, injuries, medications, physical limitations, or recent behavioral changes that may affect training.

The client is responsible for appropriate veterinary care and compliance with legally required vaccinations.

The client agrees to notify Ember Leash Dog Training before an appointment if their dog develops signs of potentially contagious illness, including vomiting, diarrhea, coughing, or fever.

Ember Leash Dog Training may postpone, modify, or discontinue an activity when the dog's physical or emotional condition makes participation inappropriate.

Dog training services do not constitute veterinary diagnosis or treatment.

3. Behavioral Disclosure and Safety

The client agrees to disclose any known history of biting, aggression, resource guarding, escape behavior, or other conduct presenting a potential safety risk.

The client remains responsible for the appropriate supervision, containment, and management of their dog.

The client agrees to follow reasonable safety recommendations and notify the trainer of significant changes in their dog's behavior.

Ember Leash Dog Training may modify or discontinue activities when necessary to protect the safety and welfare of participants.

4. Training Outcomes

The client understands that dog behavior is influenced by genetics, health, learning history, environment, emotional state, and consistency of training.

Individual progress will vary.

Ember Leash Dog Training does not guarantee specific behavioral outcomes, timelines, or permanent changes in behavior.

Some cases may require ongoing management, additional training, veterinary consultation, or assistance from other qualified professionals.

Recommendations may change as additional information becomes available.

5. Appointment Structure and Duration

Training appointments typically last approximately one hour, although the actual duration may vary depending on the goals of the appointment, the dog's readiness to participate, the material being covered, and the needs of the client.

Training services are purchased and provided as individual sessions, with fees based on the professional instruction, assessment, and guidance delivered during each appointment.

The trainer will exercise reasonable professional judgment in determining the appropriate duration and natural conclusion of each session. Some appointments may conclude earlier when their objectives have been addressed or continued training would be unproductive. Others may extend beyond the approximate duration when circumstances warrant.

The trainer is committed to managing appointment time in good faith, providing meaningful instruction, and ensuring clients understand their next steps.

Session durations are approximate. Time remaining when an appointment concludes does not accumulate, transfer, or create an entitlement to additional time during future appointments.

Each completed appointment counts as one session within the client's purchased training package.

6. Scheduling and Training Packages

Training packages are designed to provide ongoing instruction and support.

The client agrees to make reasonable efforts to schedule appointments consistently and maintain communication throughout the training relationship.

Regular appointments can help maintain continuity, evaluate progress, and adjust training recommendations.

If the client needs an extended break, they are encouraged to discuss the circumstances with the trainer so an appropriate arrangement can be made.

Package scheduling and any agreed pauses will be handled through communication between the client and Ember Leash Dog Training.

7. Cancellation and Rescheduling

Clients are asked to provide at least 24 hours' notice when canceling or rescheduling an appointment.

Appointments canceled with less than 24 hours' notice, or missed without notice, may be charged in full or counted as a completed package session.

Exceptions may be made at the trainer's discretion for emergencies or other reasonable circumstances.

If Ember Leash Dog Training cancels an appointment, the client will be offered an opportunity to reschedule without penalty.

8. Payments and Refunds

Service prices, package totals, and payment arrangements will be communicated before purchase.

The initial consultation may be applied as the first session of a purchased training package according to the package terms provided.

Fees for completed appointments are considered earned.

Requests to discontinue a package or obtain a refund for unused services will be reviewed in accordance with the agreed terms and applicable law.

Any refund calculation will consider services already provided and the circumstances surrounding the request.

9. Assumption of Risk and Liability

The client understands that working with animals involves inherent risks, including bites, scratches, falls, leash-related injuries, property damage, and unpredictable animal behavior.

The client voluntarily acknowledges and assumes the ordinary risks associated with participating in dog training.

The client agrees to exercise reasonable care, follow safety instructions, and take responsibility for managing their dog.

To the fullest extent permitted by applicable California law, the client releases Ember Leash Dog Training and its owner from claims arising from inherent risks of dog training, the client's own acts or omissions, or the behavior of animals under the client's care.

This provision does not waive liability for gross negligence, willful misconduct, violations of law, or responsibilities that cannot legally be waived.

10. Virtual Consultations

For virtual services, the client understands that recommendations are based on information and observations reasonably available during the consultation.

The client remains responsible for supervising their dog and maintaining a safe environment while practicing recommended activities.

The trainer may recommend an in-person evaluation, veterinary assessment, or additional professional support when appropriate.

11. Personalized Training Plans and Written Materials

Following the initial consultation, clients receive a personalized written training plan developed around their dog, training goals, and concerns.

Ember Leash Dog Training aims to provide this plan within seven business days. Delivery may take longer depending on case complexity and scheduling demands. The trainer will communicate when additional time is anticipated.

Immediate training priorities will be discussed during the appointment so clients can begin practicing.

Throughout the active training relationship, additional written summaries, updated walkthroughs, and supporting resources may be provided as appropriate.

The format, frequency, and delivery time of supplemental materials may vary according to individual training needs.

These materials are intended for the client's personal educational use.

12. Optional Session Audio Recording and Transcription

Ember Leash Dog Training may offer to record audio during training sessions to assist with preparing personalized training plans, session summaries, and educational follow-up materials.

Recordings may be captured using Owll on an Apple Watch or Apple's Voice Memos application on an iPhone.

Audio recordings may be transcribed using Owll or CapCut. Transcripts may then be processed using ChatGPT to assist in organizing session information, preparing written guidance, and identifying relevant educational resources and training walkthroughs.

These services may process or store recordings and transcripts through third-party technology providers. Additional information about data handling, storage, and retention will be provided as part of the recording privacy disclosure.

Recording is entirely optional. Clients may decline audio recording without affecting their eligibility for training services or access to written training guidance.

Recording requires the consent of all participating individuals whose permission is legally required. Clients may withdraw permission for ongoing or future recording at any time.

Recordings and transcripts are intended for the preparation of client training documentation. They will not be publicly shared or used for marketing without separate authorization.

Audio Recording Consent

Please select one:

Yes. I consent to audio recording and transcription of my training sessions, including processing through the services described above, for the purpose of preparing personalized training documentation.

No. I do not consent to audio recording of my training sessions.

13. Optional Photography and Media Release

I understand that this permission is voluntary, declining will not affect my training services, and I may withdraw permission for future recording or use by contacting Ember Leash Dog Training. Previously published materials may remain accessible.

If the checkbox is unchecked, consent has not been granted. Please obtain appropriate permission from other identifiable participants or their guardians where needed.

Photography and Video Consent (Optional)

☐ Yes, I consent. I authorize Ember Leash Dog Training to photograph or video record me and/or my dog during training sessions and to use selected photographs or videos for educational and promotional purposes, including the Ember Leash website and social media.

If yes, please share any limits or conditions for media use (optional)

14. Agreement and Acknowledgment

By signing, the client confirms that they:

• Have reviewed and understand this agreement.
• Have provided accurate information regarding their dog to the best of their knowledge.
• Understand their responsibilities concerning health, safety, scheduling, and participation.
• Understand the cancellation, payment, and appointment-duration policies.
• Acknowledge that training outcomes cannot be guaranteed.
• Understand the inherent risks associated with dog training.
• Agree to the applicable terms of this Client Service Agreement and Liability Waiver.